Refund and Returns Policy

At magia, we are committed to ensuring our customers are completely satisfied with their purchase. While we strive to maintain the highest standards of product quality and accuracy in every order, we recognize that issues may occasionally arise. As such, we offer a clear and fair return and exchange process under the following conditions:

1. **Return or Exchange Period**
   You may request a return or exchange within **7 days of receiving your order**, but only under specific circumstances:
   – If the product you received is incorrect (wrong item, size, or type).
   – If the product is **damaged or defective** upon arrival due to shipping or manufacturing issues.

Please note: The 7-day period begins from the official delivery date confirmed by the shipping provider.

2. **Conditions for Product Eligibility**
   To be eligible for a return or exchange, the product must meet the following criteria:
   – It must be **unused** and completely unopened.
   – It must be in its **original condition**, including all packaging, seals, and labels.
   – Proof of purchase (order number or invoice) must be provided.

We reserve the right to **reject any return request** if the product appears to have been used, opened, or returned without proper packaging.

3. **Shipping Fee Responsibility**
   – If the return or exchange is due to an error on our part (wrong item sent, or a defective product), **magia will cover all shipping costs** and issue a replacement at no additional charge.
   – If the customer requests an exchange for personal reasons (e.g., changed mind, incorrect item selected at checkout), **the customer is responsible for all shipping costs**, including return and re-shipping fees.

We strongly encourage customers to review their order carefully before completing the purchase to minimize avoidable issues.

4. **How to Initiate a Return or Exchange**
   To begin the return or exchange process, please contact our customer support team via email or phone numbers with the following information:
   – Your order number
   – Reason for the return or exchange
   – Photos of the product (if damaged)

Our team will respond within 24–48 business hours with detailed instructions.

Thank you for choosing magia. We are committed to making your skincare and haircare journey smooth, transparent, and satisfying.