transparent lip balm

At Magia, we are committed to delivering your skincare and haircare products efficiently, securely, and with complete transparency. We understand the importance of timely delivery and strive to provide a seamless and reliable shipping experience to all our customers.

Shipping Coverage
We currently offer domestic shipping within Egypt, with plans to expand internationally in the near future. Please note that shipping availability may vary based on your location, and we aim to keep you informed about all delivery options at the time of checkout.

Processing Time
All orders are processed within 1 to 3 business days (excluding weekends and public holidays) from the date of purchase. Orders placed after business hours or during holidays will be processed on the next working day.

Once your order is packed and ready to ship, you will receive a confirmation email with your tracking number and shipment details.

Shipping Methods and Estimated Delivery Time
We offer the following shipping methods:
– Standard Shipping: Estimated delivery within 3 to 7 business days.
– Express Shipping: Estimated delivery within 1 to 3 business days (additional charges apply).

Please note that these are estimated delivery times and may vary due to unforeseen circumstances such as weather conditions, courier delays, or public holidays.

Shipping Charges
Shipping costs are calculated at checkout based on your delivery address and selected shipping method. Occasionally, we may offer free shipping promotions — these will be clearly communicated through our website or marketing channels.

Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking link. You can use this link to monitor your order’s progress in real-time.

If you experience any issues with tracking or delivery, please contact our customer support and we will assist you promptly.

Order Delays or Issues
While we make every effort to ensure timely delivery, Magia cannot be held responsible for delays caused by external factors beyond our control, such as courier service interruptions or customs inspections (for international shipments, if applicable).

Should your order be significantly delayed or lost in transit, we will investigate the matter thoroughly and offer a suitable resolution, which may include reshipment or refund.

Incomplete or Incorrect Shipping Information
Please ensure that your shipping address and contact details are accurate at the time of placing your order. magia is not responsible for delays or delivery failures resulting from incorrect or incomplete information provided by the customer.

If you need to make changes to your shipping details after placing your order, contact us immediately. We will do our best to update the information if your order has not yet been dispatched.

Packaging
All orders are carefully packed using eco-conscious materials to ensure product protection and sustainability. We take pride in minimizing our environmental footprint while delivering your products safely and beautifully.

Contact Us

If you have any questions regarding this Privacy Policy or our data handling practices, please contact us.

Call: 01055172121

Whatsapp: 01055172121

Mail: info@magiacare.com

Thank you for choosing magia — your trusted source for natural skincare and haircare.